Shipping of our products
Please be advised that international orders and domestic orders may experience shipping delays due to Covid-19.
Some products are sent directly from our partner factory in China with possible delays of up to 6 weeks to receive your goods due to quarantine restrictions in freight.
Items that may be delivered from our partner factory will have a clear note in the product listing. Please reach out to us to confirm if we have local stock of the products.
If you are in Australia and we have your item in stock, your delivery will not be affected by freight restrictions.
While we aim to keep as many of our products in our local warehouse on the Gold Coast as possible, sometimes this isn't the most viable solution for some of our larger more exotic products. In order to offer some products at a very competitive price with a high quality we may sometimes have our hand picked and quality controlled suppliers deliver directly to your door.
What postage methods do we use?
We recognise our customer want their goods as soon as possible. Depending on the order size, we will generally ship smaller orders via Auspost Express post. For larger orders such as kits and machines we ship using TNT Road Express.
How long can I expect freight to be?
For any products that are sent directly from our Gold Coast warehouse we typically ship via Auspost Regular or Express post or for larger items (such as our SharpCNC kits) we ship via TNT Road Express, The delivery time is generally within 1-7 business days depending on your locality to a major city and whether or not you are on the Eastern or Western side of Australia.
We have worked extremely hard to source reliable direct from factory suppliers for their product quality, packaging quality and shipping speed. For any products that are sent directly from our suppliers the typical delivery time is 4-10 business days.
Lead times are indicative and subject to change based on product availability. We will contact you if there are any delays with your order. Lead times do NOT include shipping/delivery time.
You will be notified by shipping confirmation email when your order has been sent.
Products arriving to you direct from our suppliers
We believe in being transparent in our shipping to you and as such we will add a note in either the product listing or product collection to advise that the product either will or may be delivered directly to your door from our supplier.
If you need something urgently or want to check if a product is available in our Gold Coast warehouse locally please reach out to us on our Contact Us page HERE
What if something goes wrong or my parts aren't right?
From time to time things don't go exactly as planned. All of our returns for stock can be sent locally back to us at our Gold Coast warehouse for inspection and possible repair. There is no need to send any warranties anywhere else. As part of customer service and satisfaction commitment, we aim to make this process as simple and transparent as possible.
For more information on our Returns policy, you can view it HERE.
Important Notice for international Customers
As every country we ship to has different import laws and duties, we are not responsible for any additional Import duties and taxes required by your country. Please be aware that you may have additional import duties and taxes to pay to receive your goods.
As we believe in offering a high level of customer service, we do not ship to certain countries that have a poor delivery track record. We're sorry for this, We believe every customer deserves to get their goods in excellent condition and on time.,