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Support

At CNC3D we pride ourselves on our support, both for our physical products as well as our software. We build them so we know them inside and out!

We have set up an FAQ page to answer the most common support questions we get asked. If you have a support question this is the best place to start as your question may have already been answered!

CLICK HERE to visit our Support FAQ Forum!

 

General support Info:

Phone support is available during the hours listed on our Contact Page and is the best way to get support.

During business hours our awesome team are available via Phone, Email, Facebook or via our Website chat to assist you with products you have purchased from us. Our business hours can be found on our Contact Page.

We recommend installing TeamViewer so we can see your computer screen if needed.

You can download "TeamViewer QuickSupport" HERE

After hours, including weekends and public holidays our team donate their time for support however this is limited to digital communication such as Facebook and our web chat only. We do not offer any phone support after hours! 

Our team donate their spare time to help after hours so our response time may not be immediate, and may vary! Please be patient as we may be busy with family or other commitments!

Our Facebook Page can be found HERE

​​Please note: We do not guarantee or provide any "in-home" or "call out" options for support.

Phone calls will not be answered or made after hours, please follow the after hours support as mentioned above. If you prefer you can leave a voice mail and our support team will return your call the next business day.

Join our friendly user community on Facebook! This is a great way to collaborate and share ideas and find help with other users with our machines, as well as keep up-to-date with us:
https://www.facebook.com/groups/cnc3dplayground

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