We have both FREE and PAID priority support options available.

​​​​ 

Basic Support options (FREE)

​

Before reaching out to our support team, we have set up a Support FAQ page to answer the most common support questions we get asked. If you have a support question this is the best place to start as your question may have already been answered.​​

​​

CLICK HERE to visit our Support FAQ Forum!

​​

A great way to get support is to get involved with our user community via our social groups.

​​

General CNC3D User group on Facebook: https://www.facebook.com/groups/cnc3dplayground

The QueenBee/QB2 group on Facebook: https://www.facebook.com/groups/queenbeecnc

CNC3D Commander specific Group on Facebook: https://www.facebook.com/groups/cnc3dcommander

​​

Our skilled team monitor these groups and may chime in with answers where possible. 

​

​​

Priority Support options (PAID)

​​​​​

We offer premium Priority Phone/Remote support option that is available during the hours listed on our Contact Page

​

Priority Phone Support is the absolute best way to get support. A member of our trained team will be on a Phone/Skype call with you and/or we remote in to your PC and assist you with your issue or query directly.
 

This premium support option is available to both CNC3D Machine users and users with other Commander compatible controllers and machines. 

​

Priority Support Time is non-refundable, we will keep track of tech support time used and any unused time (in minutes) will remain in our system for future Tech Support Calls.
 

To save time, before a Priority support session is booked, our engineers may request photos, videos and other other information to support you efficiently before the billed time begins. Please ensure you are prepared to send through any information as requested.

​

For those of you with a CNC3D machine or controller, we offer Priority Support FREE for the first 3 months of your machine or controller purchase!

​​​

**PLEASE NOTE: For CNC3D machine or controller owners, priority support for warranty related issues within the warranty period, priority support is NOT charged.**
 

The standard hourly rate is: ​

AU$120 per hour 

***This excludes Sales taxes for offshore users and includes GST for Australian users***

​​​​​​​​

​

Ready to book a Priority support session?

​

If you are a CNC3D machine or controller owner, Please have your machine or controller serial number or order number before applying for priority support as you may eligible for free priority support.​​

​

Please reach out to us via our Contact us page to schedule a priority session. All methods of being able contact us to book this is available HERE​

​

Please note: We may require payment of the first hour to be paid first before booking in a session.​​​ We do not guarantee or provide any "in-home" or "call out" options for support.​​