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Support FAQs

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CNC3D

How to recover / show the "New machine wizard" again in CNC3D Commander used for setting up a machine

The New Machine Wizard helps you set up your machine in CNC3D Commander. It normally appears the first time you install Commander or connect to a machine. The “Do not show this again” option is selected by default.


If you dismissed the wizard because your machine was already set up, you can open it again whenever you need to.


  1. Open Settings in CNC3D Commander.

  2. Go to the "General" tab on the left.

  3. Click the button labelled "Reset machine Wizard". After clicking, dismiss the confirmation.

  4. Click on "Update" to exit the Settings menu.


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DANILO SMACCHIA
DANILO SMACCHIA
6 days ago

Subject: Bug Report: Text tool distortion in Alpha release

Hi CNC3D Team,

I am testing the new CNC3D Design Suite Alpha release, and I am experiencing a persistent bug with the internal text tool.

Whenever I try to use the built-in text command, the text fails to generate properly. Instead, it turns into a distorted, solid gray shape that scales up abnormally to fill the entire workspace. This happens with any font, on multiple different PCs, and even on a clean fresh installation of the software.

Since this is an Alpha release, I wanted to report this feedback so you can look into it in future updates. Is there any workaround or fix available for this text generation issue?

Thank you for your help and for developing this software!

Best regards, Danilo Smacchia

CNC3D

Commander fails to load after updating OR Antivirus/Windows blocks Commander from running

Commander Not Opening or Showing Virus Warnings?


We’ve had a small number of users reach out after updating Commander, reporting that the software won’t open or that their system is showing virus warnings.


If that’s happening to you, don’t worry. This is a known and common situation, and in almost all cases it can be resolved quickly.


Why This Happens


Commander itself is safe, tested, and working correctly.

Every update is tested across multiple Windows versions before release, and thousands of users successfully install updates without issue.


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CNC3D

Restoring your CNC3D Commander IP address (and other settings) after update Including USB recovery on V1 Nighthawk cards

What we’re seeing a lot right now is that after updating Commander, the IP address field at the top gets cleared. When that happens, the quickest fix is usually just re-entering your correct IP address and hitting connect. That alone resolves most cases straight away.

There are two common paths to fix this depending on your setup:

 

Option 1: Re-enter your IP address (fastest solution)

 

Open Commander


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CNC3D

WiFi Connection Dropping Out / Unstable or Unable to Connect

There are a number of reasons why your CNC controller may fail to connect to a WiFi network and as each network setup is unique, we can’t guarantee every setup will be appropriate.


We will list a few of the most common reasons here as well as ways to fix them.


Before attempting any of the troubleshooting or fixes listed here be sure to read the "Connecting to your Nighthawk" section of the Nighthawk user manual which explains in-depth how to choose a connection type as well as how to set it up.


1: Check your WiFi Name (SSID) and password are correct.

This is often on a sticker on the bottom of your router unless it has been changed by you or by the person in charge of your network.

There are often 2 passwords listed on this sticker – one for the WiFi network, and one for admin access…


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