WiFi Connection Dropping Out / Unstable or Unable to Connect
There are a number of reasons why your CNC controller may fail to connect to a WiFi network and as each network setup is unique, we can’t guarantee every setup will be appropriate.
We will list a few of the most common reasons here as well as ways to fix them.
Before attempting any of the troubleshooting or fixes listed here be sure to read the "Connecting to your Nighthawk" section of the Nighthawk user manual which explains in-depth how to choose a connection type as well as how to set it up.
1: Check your WiFi Name (SSID) and password are correct.
This is often on a sticker on the bottom of your router unless it has been changed by you or by the person in charge of your network.
There are often 2 passwords listed on this sticker – one for the WiFi network, and one for admin access to the router. You will only need the WiFi network password.
2: Check that your WiFi SSID and password DO NOT contain any special characters.
3: Check your WiFi’s signal strength at your controller.
4: Check your router’s “Smart Steering” feature.
5: Check your router’s Power Saving features
Please note that this is not a complete list of possible WiFi connectivity issues, these are simply the most common issues we see. If these do not fix your problem and you have one of our Nighthawk controllers, please reach out to our support team via the Let's Chat button on the bottom of your screen or send us an email through our Contact Us page.